Privacy Policy

Overview

This Privacy Policy explains how we collect, use and protect your information when you shop with us.

Information We Collect

When you place an order, we collect the information needed to fulfil it: your name, shipping address, email and order details. Payment is processed securely by our payment provider; we do not store your full card details.

How We Use Your Information

We use your information to process and ship your order, provide customer support, and — if you opt in — send you updates. We do not sell your personal information.

Sharing

We share order details only with the partners needed to fulfil and deliver your order (such as our shipping and fulfilment providers) and as required by law.

Your Choices

You can ask us to access, correct or delete your personal information at any time by emailing support@lumapet.shop.

Contact

Questions about this policy? Email support@lumapet.shop.