Shipping policy

Shipping Policy

 

We offer free standard shipping on all LUMA orders.

 

We currently ship within the United States.

 

Processing time: Orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

 

Delivery time: Estimated delivery is 6–12 business days after dispatch, depending on your location and carrier conditions.

 

Please note that delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, customs, or busy periods.

 

Tracking: Every order includes a tracking number so you can follow your package.

 

Wrong or incomplete address: Please make sure your shipping address is correct and complete at checkout. If a package is returned because of an incorrect or incomplete address, or because it was unclaimed, we will contact you to arrange redelivery. Additional shipping charges may apply.

 

Questions about your order? Contact us at support@lumapet.shop and we will be glad to help.