Terms of service

This website is operated by LUMAPET. By accessing this website or placing an order with us, you agree to the terms and conditions below.

Products: We make every effort to display our product images, colors, features, and descriptions as accurately as possible. Actual products may vary slightly from what appears on screen.

Pricing and payment: All prices are listed in US dollars and may change without notice. Payment must be received in full before an order is processed and shipped.

Orders: We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, payment issues, incorrect shipping information, or pricing errors. If we cancel an order after payment has been received, you will receive a full refund.

Shipping: Shipping times are estimates and may vary based on carrier conditions, holidays, weather, or other delays outside of our control.

Use of the product: LUMA is a pet grooming tool and must be used with care, adult supervision, and according to the included instructions. The user is responsible for safe and appropriate use. We are not liable for injury, discomfort, or damage resulting from misuse, improper handling, or failure to follow instructions.

Returns and refunds: Returns and refunds are handled according to our Return & Refund Policy.

Intellectual property: All content on this website, including text, images, design elements, and the LUMAPET/LUMA brand presentation, may not be copied, reproduced, or used without permission.

Contact: For any questions about these Terms, please contact us at support@lumapet.shop before placing an order.